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Returns and Exchanges - United States

Updated

Returns and Exchanges

We want to make sure you are fully satisfied with your Hatley purchase. If you would like to return an unworn and unused item and receive a full refund to your original payment method, your online return must be initiated within 60 days of the order shipment date. You can either ship the items back to us or return the items at the nearest Hatley or Little Blue House Boutique.

If you purchased the item at one of our retail stores, please contact the store directly and follow their return procedures.

If you would like to make an exchange, simply return the item and place a new order.

Preparing your order for return:

  1. Fill out the return form found on the back of your Packing list with the information of the items being returned. If you no longer have the packing list, please include a copy of your order confirmation and circle the items being returned
  2. Place the return form or order confirmation, along with the item(s) you are returning, in a securely sealed shipping container. You can reuse the shipping container you received your order in, just make sure any old labels on your package are removed or obscured. Then affix your shipping label.
  3. Please send your returns via your preferred method of shipment (we recommend using a tracked service) to:

US Return Address:

Hatley.com Returns
59 Church St
Burlington, VT 05401
 

Canada Return Address:

Hatley.com Returns
4001 Blvd. Cote-Vertu Ouest,
Saint-Laurent, QC H4R 1R5
Canada

European (UK) Return Address:

HATLEY UK LTD
UNIT 2
Salterns Lane
Fareham, Hants, PO16 0SU
United Kingdom



Please note that return delivery fees are the responsibility of the customer.

We ask that you allow up to 30 days for us to receive and process your returned merchandise. You will be notified via email once your refund has been processed.

Please note that we do not refund the shipping charges you may have paid when you placed your order.